Introduction
Welcome to the R D Connect ("Application") operated by R D Transport Pvt. Ltd. ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform at rdtransportpvtltd.in.
By accessing or using our Application, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Application.
Information We Collect
We collect the following categories of information:
- Personal Identification: Full name, date of birth, gender, profile photo of students and parents.
- Contact Information: Mobile number, email address, residential address.
- Academic Information: School name, class/standard, roll number, academic year.
- Transport Information: Bus route, pick-up/drop-off stop, transport fee allocation details.
- Payment Information: Fee payment history, transaction IDs (we do not store card/bank details directly).
- Device Information: Device type, operating system, app version, and unique device identifiers for push notification delivery.
- Usage Data: Pages visited, features used, and time spent within the Application.
How We Use Your Information
We use the collected information for the following purposes:
- To create and manage student/parent accounts and profiles.
- To manage school bus routes, transport allocations, and attendance records.
- To process fee payments and generate receipts.
- To send announcements, notifications, and alerts regarding bus location, attendance, and school updates.
- To generate reports for school administration.
- To provide customer support and respond to queries.
- To improve Application performance, fix bugs, and enhance user experience.
- To comply with applicable legal obligations.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following limited circumstances:
- With Schools: Student and transport data is shared with the respective school administration for operational purposes.
- Payment Gateways: Transaction data is shared with authorized payment processors (e.g., FSS Payment Gateway) solely to complete fee transactions.
- Service Providers: With trusted third-party vendors who assist us in operating our platform (hosting, SMS/email services) under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authorities.
Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data transmitted between the app and our servers.
- Secure HTTPS connections enforced at all times.
- Role-based access control - only authorized personnel can access sensitive data.
- Regular security audits and monitoring.
- Password hashing using modern cryptographic algorithms (bcrypt).
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to using best practices to protect your data.
Children's Privacy
Our Application is designed for use by parents/guardians on behalf of their school-going children. We do not knowingly collect personal data directly from children under the age of 13 without verifiable parental consent. All student data is managed through the parent or school administrator account.
If you believe we have inadvertently collected data from a child without consent, please contact us immediately at rdtransportpvtltd@gmail.com.
Push Notifications
The Application may send push notifications for bus arrival/departure alerts, attendance updates, fee reminders, and school announcements. You can disable push notifications at any time through your device settings. Disabling notifications will not affect your access to the Application.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal and operational requirements. You can submit an account deletion request through our Account Deletion Page.
- Objection: Object to certain processing of your data.
- Data Portability: Request transfer of your data in a structured format.
To exercise any of these rights, contact us at rdtransportpvtltd@gmail.com.
Data Retention & Account Deletion
We retain your personal data for as long as your account is active or as necessary to provide services. Upon account deletion request, we will delete or anonymize your data within 30 days, unless retention is required for legal or compliance purposes.
If you wish to delete your account and associated data, you can do so by visiting our Account Deletion Request Page and submitting the required information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and notify registered users via the Application or email. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: